Notifications
Overview
OutDo splits everything that reaches you across two indicators in the top right corner: a message balloon and a bell. What separates them is who wrote it — people on the balloon side, the system on the bell side — not where the message appeared.
| Indicator | Counts what was written by | Includes |
|---|---|---|
| Message balloon | People | Everything people write in the scopes you can see: channels, direct messages, workspaces and record threads, including comments on a record that do not mention you. |
| Bell | The system, and what is directed at you | Opens the Inbox: record changes, assignments, reminders, workflow reviews and approvals, and the mentions (@) and messages directed at you. The number is what you have to do. |
Each thing counts in one place only: a mention of you is in the Inbox and no longer lights the balloon.
When someone mentions you and you have not seen it yet, the messages balloon shows @ N in the accent colour, beside its icon, and the conversation where you were mentioned shows an @ in the conversations column, in the card list and in the row of recent conversations, with the number of unread messages beside it. The @ goes away when you read that conversation, when you open the item in the Inbox or when you mark it done. The unread dot does not count mentions. In the message itself, the mentioned person's @Name is highlighted.
The interface itself is in Portuguese, so tab and button names below are given as they appear on screen, translated in parentheses.
Message balloon
The balloon counts everything people write in the conversations you have access to. What the system writes (changes, notices) does not count, and neither do the mentions of you, which are in the Inbox.
The icon only shows while you are inside an organization. On pages that have no organization, the organization picker for instance, it stays hidden.
Messages window
The balloon opens the messages in a floating card in the corner of the screen. On top sit Inbox and Conversations, each with its count. When you open a conversation, the header shows its name, what it is and, on a record, Follow; ← goes back to the list. Under the header a row holds the five most recent conversations (a dot on those with unread messages, @ on those with unseen mentions): tap one to switch without going back to the list. ✕ collapses the card into a pill that shows how many items you have to do and conversations to read (with @ when there are unseen mentions); ⛶ expands it into the large window. The card remembers its position, size and last conversation; a double-click on the resize corner resets position and size. Only one floating card stays open at a time: opening the messages collapses the assistant's card and vice versa. The large window has:
- on the left, the conversations column: the search on top, the Inbox and the groups Canais (with Geral and + to create a channel), Mensagens diretas, Registos, Espaços and Favoritos. They all open the first time; what you close stays closed (tap the group name or its chevron);
- in the middle, the conversation: its name and what it is (channel and members, direct message, record and table, workspace), Seguir on a record, the search and the ⋮ with Silenciar para mim (records), Membros (channels) and Repor larguras. Messages from the same person within 5 minutes are grouped, days are separated and each thread says "N respostas · última há X" with who replied. The composer sits at the bottom with the hint Enter envia · Shift+Enter nova linha;
- on the right, the thread of a message. In a wide window it sits beside the conversation; narrower, it opens over it.
The conversation opens at the most recent messages; scrolling to the top loads older ones. With no conversation chosen the window asks you to pick one.
| Key | Does |
|---|---|
| Enter | Sends the message |
| Shift+Enter | New line |
| Ctrl+K (Cmd+K on Mac) | In the large window, goes to the conversations search |
| ↑ / ↓ in the list | Moves to the conversation above or below |
| Enter in the list | Opens the chosen conversation |
| Esc | Closes the conversation search or the @ people list first, then the thread; then the large window goes back to the card; in the card, the conversation goes back to the list and the list collapses into the pill |
Inbox
The bell opens the Inbox: on desktop, the messages card on the Inbox tab; on the phone and on the entry pages, the large window. In the window you also find it at the top of the conversations column.
Each item is to do or done, and seen or not. The bell number counts the to-do items of the organization you are in, seen or not.
- At the top, To do N and Done, and Mark all done for what you are looking at.
- The chips All, Mentions, Assignments, Reminders, Reviews and Changes filter by kind.
- Items are grouped into Today, Yesterday, This week and Older. A dot marks what you have not seen yet.
- Opening an item shows the detail: the record, the table, Open record and Mark done, a record summary, the before and after of a change and the record comments with the message that called you highlighted. You can reply there.
- Opening the detail marks the item as seen. Mark done takes it out of To do and does not mark the conversation as read.
Keyboard in the window
| Key | Does |
|---|---|
| j / k | Moves to the item below or above |
| Enter | Opens the detail |
| e | Marks done (in Done, moves it back to To do) |
| o | Opens the record, the review or the conversation |
| Esc | Closes the detail |
How messages get marked as read
The read marker works per conversation and per record, not per message: opening a conversation or a record marks every earlier message in that scope as read in one go.
In chat (from the message balloon) there is also a mark as unread action, which moves the marker back to before a message of your choice — useful when you open a conversation in passing and want to return to it later. A record's comment thread has no such action: the menu on a message there only offers Apagar (delete).
Muting
There are no per-user subscriptions: whoever has access to the scope receives. The only thing each person controls is muting.
Silenciar para mim ("mute for me") cuts the automatic notifications for:
- one record, through the chip next to the record thread's filters;
- a whole table, through the Notifications section of the table settings.
It is personal: only whoever turns it on stops receiving them, and everyone else keeps being notified. With no action at all, nothing is muted.
Table settings
Whoever configures the table has two options in the settings section, and they apply to everyone:
| Setting | Description |
|---|---|
| Enable messages | Allows writing messages and comments on the table's records |
| Enable change log | Records the changes made to the table's records |
All tables have comments on by default (including existing ones, unless someone turned them off), and the change log starts off. If comments are off, the record panel says so and, if you can configure the table, shows an Ativar comentários (enable comments) button that opens the right settings section. The bell in the panel header follows the record: filled means you follow it (or follow it automatically, in which case you cannot turn it off).
Mentions and messages addressed to you always arrive, even with these options off.
Automatic notifications
Automatic assignment and change notifications come from the configuration of a User column: Notify whoever is in this field and Notify row changes. Both are off by default and are set by whoever configures the column, for everyone. Only the User component notifies.
Several changes in a row to the same record collapse into a single notification, so the Inbox doesn't fill up with one line per edit.
See the User component for the full settings, the text of each notification and the noise controls.
Tips
- If you are looking for something someone addressed to you, the Inbox gathers the mentions and the messages directed at you, wherever they are.
- Opening a record or a conversation marks everything that was there as read at once. In a chat conversation, if you were only passing through, use mark as unread to move the marker back.
- Muting is personal and changes nothing for your colleagues. To cut the noise for everyone, adjust the user column configuration instead.